The Employee Benefits Advocate (EBA) augments HR departments by outsourcing day-to-day employee benefit support responsibilities.

The EBA’s role on the M&A Health & Welfare management team is to provide our client’s employees and dependents with one toll-free number to call with any benefits-related question. Our dedicated professionals take that individual’s question or issue and address it from research through resolution.

Getting involved with employee healthcare issues is not a good idea for employers – the liability is substantial. EBAs insulate our client’s HR staff from HIPAA Privacy issues relative to healthcare plans, provide a liaison between employees and management for benefit purposes and ensure employees are receiving consistent, accurate and up-to-date information relative to their programs. The EBA provides clients with monthly reporting that can present trends and other opportunities for improved communications to be identified quickly.

From the employee’s vantage point, the EBA can assist with claims or network questions, provide assistance with utilization review procedures and help a new or terminating employee understand their options.

For the Health & Welfare management team, the EBA provides access to critical information: employee perception.